待ち行列理論の基礎（第５版）
Fundamentals of Queueing Theory
Wiley Series in Probability and Statistics
Shortle, John F.
Thompson, James M.
Gross, Donald
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Rather than presenting a narrow focus on the subject, this update illustrates the wide-reaching, fundamental concepts in queueing theory and its applications to diverse areas such as computer science, engineering, business, and operations research.