カスタマーサービスにおける人工知能
Artificial Intelligence in Customer Service
The Next Frontier for Personalized Engagement
Sheth, Jagdish N. (EDT)
Jain, Varsha (EDT)
Mogaji, Emmanuel (EDT)
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This edited volume elucidates how artificial intelligence (AI) can enable customer service to achieve higher customer engagement, superior user experiences, and increased well-being among customers and employees.