Assessing Service Quality

Satisfying the Expectations of Library Customers

Managing with Data

Using ACRLMetrics and PLAmetrics

Reflecting on the Future of Academic and Public Libraries

Library Leadership in the United States and Europe

A Comparative Study of Academic and Public Libraries

Higher Education Outcomes Assessment for the Twenty-First Century

Getting Started with Evaluation

Shaping the Future

Advancing the Understanding of Leadership

Financial Management in Academic Libraries

Data-Driven Planning and Budgeting

Engaging in Evaluation and Assessment Research

Listening to the Customer

Comparative Perspectives on E-Government

Serving Today and Building for Tomorrow

U.S. Government on the Web

Getting the Information You Need, 3rd Edition

学術図書館のリーダーシップ

Making a Difference

Leadership and Academic Libraries

Improving the Quality of Library Services for Students with Disabilities

The Next Library Leadership

Attributes of Academic and Public Library Directors

高等教育の評価：再訪

Revisiting Outcomes Assessment in Higher Education

ＥＱと学術図書館

Academic Librarians as Emotionally Intelligent Leaders

Information Literacy as a Student Learning Outcome

The Perspective of Institutional Accreditation

Convergence and Collaboration of Campus Information Services

図書館と計量情報学

Viewing Library Metrics from Different Perspectives

Inputs, Outputs, and Outcomes